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Site Production Manager

Montego Bay, St. James
Caribbean HR Solutions is the Caribbean's premier HR Outsourcing company specializing in Executive Search, Recruiting, HRO, and Payroll services. On behalf of our client, we are seeking to identify qualified candidates with a proven track record to fill the role of Site Production Manager.
Job Scope
This position is responsible for the overall leadership of the assigned production floor/site and directs the activities of account managers through the following duties:
Essential Duties and Responsibilities:
  • Collaborates with Vice President of Operations (VPO) and Senior Leadership as needed to develop production floor objectives, strategies, performance projections and incentives.
  • Manages and drives production on the collection floor by ensuring that everyone stays on task and enforces the company’s KPIs, directives and strategies. 
  • Develops special campaigns, dialer activities, month end and special blitzes to maximize collections results.
  • Utilizing Collection Resource System (CRS), manages and oversees assigned production floor’s inventory of accounts to ensure debtors are being contacted in accordance with company, client and FDCPA guidelines.
  • Conduct group and one-on-one training on all aspects of collections and designated operations presentations in compliance with the requirements of the VPO.
  • Maintain the company’s ethical and compliance standards by aligning the regulatory environment, collection objectives, and overall business strategies.
  • Provide coaching and feedback, resolve grievances and manage conflict to ensure a more productive production floor.
  • Evaluates reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
  • Provide regular and timely reporting to VPO, site leadership and its clients as requested and directed.
  • Possess working knowledge of Microsoft Office (Word, Excel, and PowerPoint), email, and internet.

Education and/or Experience:
  • Bachelor's degree from a four-year college or university,
  • A minimum of 10 years managing others is required or a combination of education and experience providing equivalent knowledge.
  • Call center Management experience is required.
 Though we appreciate all applicants, only shortlisted candidates will be contacted.


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