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Retail Store Manager

Kingston, St. Andrew

Caribbean HR Solutions is the Caribbean's premier HR Outsourcing company specializing in Executive Search, Recruiting, HRO, and Payroll services. On BEHALF of OUR CLIENT, Caribbean Producers Jamaica, we solicit candidates to apply for the following role:

Retail Store Manager

Job Scope
The Retail Store Manager has the leadership and developmental responsibility for the Kingston retail store, including training, coaching and service measurements. The manager will ensure all focus is on the customer experience and satisfaction through fulfilment of orders both in-store and online. 


  • Ensure an in person and online exceptional customer experience;
  • Coach and support team members to help them meet departmental goals;
  • Become an expert in Expedite retail store software and Microsoft Dynamics GP;
  • Ensure that retail customer service is enhanced through the building of customer base in expedite data base;
  • Work with IT & Pricing Analyst to ensure all products listed are reflecting accurate stock and pricing information;
  • Work with Finance to create monthly and quarterly store sales reports for both store and online sales.
  • Ensure there is adequate coverage for all customer service functions of the store.
  • Conduct Inventory Audits and develop a cycle count plan.
  • Ensure accurate and timely transfers of inventory to KR from MMDC;
  • Create pricing activities including price changes as required to sell product before expiration date with signage;
  • Conduct regular planning and reviews on store promotions and initiatives with management team;
  • Conduct performance and disciplinary discussions in the Senior Manager’s absence.
  • Prepare and transmits the daily bookkeeping, invoicing, and requisitions information;
  • Complete daily banking activities in line with the CPJ‘s operational standards.


  • At least 5 years’ experience in a retail and consumer trade;
  • Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite, Microsoft Dynamics GP, Expedite POS, and Salespad CRM;
  • Ability to work effectively with diverse groups of associates and customers;
  • Proficient in Microsoft Word, Excel, and Power point;
  • Strong verbal and written communication skills;
  • Ability to prioritize projects and clearly communicate direction internally and externally.

Though we appreciate all candidates, only shortlisted candidates will be contacted.

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