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Customer Care Associate (WFH)

Montego Bay/Kingston, St. James/St. Andrew
Caribbean HR Solutions is the Caribbean's premier HR Outsourcing company specializing in Executive Search, Recruiting, HRO and Payroll services. On BEHALF of Our Client, TickPick, we solicit candidates to apply for the following role:

Customer Care Associate (Work From Home)

Scope of The Job
TickPick is an up-and-coming technology company focused on the live event ticketing industry and is the number one destination for where smart fans buy tickets to their favorite concerts, sporting events and theater shows.
In this role, you'll respond to buyer and seller inquiries and manage order fulfillment. This is a full-time position (40 hours / 5 days a week) that requires you to work weekends and some nights.
The ideal candidate has previous experience in customer service, sales, or client relations; is familiar with Zendesk; and can operate with a high degree of autonomy and discernment. You'll also have excellent written and verbal communication skills.


As Customer Care Associate, you will
  • Respond to customer inquiries via email and phone in a professional and timely fashion;
  • Process customer refunds or credits and withhold seller payments;
  • De-escalate situations regarding customer/seller issues where necessary;
  • Ensure that outstanding orders are filled in a timely fashion;
  • Identify operational areas of improvement and provide feedback on solutions.

Requirements:
  • Minimum of 1+ years of customer service, sales or client relations experience;
  • Technologically savvy;
  • Highly skilled at multitasking;
  • Bachelor Degree preferred;
  • Proficient using:
    • Zendesk (or similar software);
    • Live Event Ticketing software;
    • G-Suite.

Though we appreciate all candidates, only those shortlisted will be contacted.

 

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