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Customer Service Representative (WFH)

Montego Bay/Kingston, St. James/St. Andrew
Caribbean HR Solutions is the Caribbean's premier HR Outsourcing company specializing in Executive Search, Recruiting, HRO and Payroll services.  On BEHALF of OUR CLIENTBuild A Sign, we solicit candidates to apply for the following role:
 
The Customer Service Representative answers phone calls for all company websites. This role will work to build a knowledge base about company websites, phone queues, promotions, and services being offered. This person should meet performance goals and be customer-focused.
 
What does a CSR do?
  • Ensure all customers have an outstanding experience;
  • Efficiently navigate company tools and websites;
  • Master information contained in our website, including production materials and processes, use of customization, and admin. tools, status, and delivery of products, placing admin. orders, etc;
  • Troubleshoot and resolve customer issues;
  • Take notes and maintain records for all customer interactions;
  • Actively provide feedback to the organization about inefficiencies and trends identified;
  • Perform additional duties as required.
 
A CSR should demonstrate the following:
  • Customer service orientation– be warm, personable, courteous, and solution-focused;
  • Excellent attendance– we need you here to provide an outstanding experience for our customers;
  • Organization and strong attention to detail;
  • Excellent problem-solving skills;
  • Success in a fast-paced environment and ability to multi-task;
  • Internet and computer savvy;
  • Ability to work well in a team;
  • Hustle and urgency without sacrificing customer service– your goal is to deliver one contact resolution to customers;
  • Highly motivated and actively takes interest in self-development;
  • Ability to effectively communicate across all departments about customer needs, product availability, process, purchase orders, etc.
 
What does a CSR need?
  • Secondary Level Education with a minimum of 5 subjects including Mathematics and English. Information Technology is a plus;
  • 1 – 2 years of customer service experience, preferably in a call center;
  • Basic internet troubleshooting skills;
  • Must be Internet and computer savvy;
  • Proven ability to multi-task in a fast-paced environment;
  • Strong written and oral communication skills;
  • Demonstrated professionalism and customer-focused mindset;
  • Flexible able to work any shift which spans 6 days per week between 7 am to 7 pm.
 
Though we appreciate all candidates, only those shortlisted candidates will be contacted.
 

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