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Site Leader (B.P.O.) 

Kingston, St. Andrew

Caribbean HR Solutions is the Caribbean's premier HR Outsourcing company specializing in Executive Search, Recruiting, HRO, and Payroll services. On BEHALF of OUR CLIENT, we solicit candidates to apply for the following role: 

Site Leader (B.P.O.) 

Job Scope 

This position will oversee and lead all daily operations of the sales center and is responsible for providing support to internal and external customers. The position will also provide daily leadership, supervision and support for the Sales Center, management team and staff, ensuring high standard service delivery, claim cost controls and ensure budget plans/goals are met or exceeded. This position will participate in the development and implementation of the company's strategic performance and financial plans. Maintains and monitors the service centers site budgets and provides daily judgment and business decision-making support. 

Responsibilities: 

  • Interpret and translate financial forecasts and metrics into short and long-term goals; 

  • Motivate and inspire a group of employees in a team environment to achieve performance goals; 

  • Receive assignments in the form of objectives and determine resource allocation to meet schedules and goals; 

  • Deliver professional and logical presentations in front of key decision-makers; 

  • Make logical and effective decisions in a fast-paced environment; 

  • Support, coach, and enable the team to drive delivery excellence through customer satisfaction activities and behaviors; 

  • Have profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to operating methods for the business unit. 

Requirements:

  • Bachelor’s Degree in Business or other related major or equivalent relevant work experience; 

  • Ten (10) or more years of management experience within the Business Process Outsourcing industry, with at least four (4) years directly supervising managers; 

  • Previous external client management experience in Business Processing Outsourcing is preferred; 

  • Excellent interpersonal skills and the ability to interact and collaborate across all organizational levels and with clients; 

  • Ability to delegate work duties and manage a large complex work group through others while overseeing the operational process from a high level; 

  • Excellent judgment, reasoning, and problem-solving skills and ability to maintain the highest level of confidentiality; 

  • Demonstrates exceptional continuous improvement/transformational skills. 

 

Though we appreciate all candidates, only shortlisted candidates will be contacted. 

 

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