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Administrative Assistant- B.P.O. (Work From Home)

Montego Bay, Saint James
Caribbean HR Solutions is the Caribbean's premier HR Outsourcing company specializing in Executive Search, Recruiting, HRO and Payroll services. On behalf of our esteemed client, Build A Sign , we solicit candidates to apply for the role of:

Administrative Assistant- B.P.O. (Work From Home)
The Administrative Assistant is responsible for the administrative duties of the CLART Team. This individual will provide support with all administrative functions such as inventory management for equipment used in the remote space, partner with vendors to diagnose issues with equipment, source items as needed, and provide support for the various needs of the department. The Administrative Assistant will also provide Customer Support (via email) as the need arises. 

Essential Duties and Responsibilities:
  • Maintain Hardware Inventory and records;
  • Organize & schedule interviews related to promotions and lateral moves for internal and external candidates;
  • Keep abreast of PTO accruals to coordinate with workforce management and employees to book vacation time to promote work life balance, and avoid roll over;
  • Handle onboarding communication and set-up with Workforce Management, Training and Human Resource for new hires;
  • Work with full-time employees to sign off on new policies, amendments, surveys and compliance trainings;
  • Analyze inventory and make the appropriate proposals and requisitions for increased hardware;
  • Handle logistics of all equipment delivery and their return from employees;
  • Sanitize, repackage, and refresh systems for new/re-usage;
  • Update & reimage systems as needed; 
  • Liaison with vendors to source computer paraphernalia & accessories for employees;
  • Partner with Broker & Shipping companies to retrieve imported equipment;  
  • Handle required payments with the internal billing team and invoice management for all vendors;
  • Work with the I.T. Department to review, diagnose and resolve issues related to hardware and software for team members;
  • Monitor trends and communicate with managers about root causes and resolution options;
  • Manage WhatsApp notifications of team activities and update necessary calendars & trackers;
  • Handle back-office tasks and internal communication with team members for completion;
  • Work with Floor Managers to drive daily team engagement amongst team members;
  • Make arrangements for in-person team-building activities and local visits. This includes but is not limited to booking venues/flights/hotels, proposing team bonding activities, arranging transportation and restaurant reservations;
  • Creating and implementing ongoing virtual engagement activities;
  • Create presentations for monthly team meetings, manage award nominations and voting;
  • Coordinate with local organizations support charity and volunteer initiatives;
  • Provide Customer Support using the required channels as needed by the business;
  • Additional duties as required.

Requirements:
  • Secondary level education with a minimum of five (5) CXC subjects including Mathematics and English;
  • Qualifications in Office Administration are a plus;
  • Information Technology is a plus;
  • One (1) year as an Administrative Officer, Administrator, or similar role;
  • Must have Stable Services -Power and Internet;
  • Internet Speeds: Download (40+ Mbps), Upload (10+Mbps);
  • Strong written and oral communication skills, including spelling and grammar;
  • Excellent computer skills and knowledge of Microsoft Suite/Google Drive program;
  • Strong organizational skills with a problem-solving approach;
  • Knowledge of Systems Administration, is a plus;
  • Project Management certification is a plus;
  • Must have familiarity with Zoom, Google Meet and other Virtual services.

Though we appreciate all candidates, only those shortlisted will be contacted.
 

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