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Head of Recruiting Operations

Montego Bay, St. James, Kingston, St. Andrew
Caribbean HR Solutions is the Caribbean's premier HR Outsourcing company specializing in Executive Search, Recruiting, HRO and Payroll services. On behalf of our esteemed client, we solicit candidates to apply for the role of:

Head of Recruiting Operations
The Head of Recruiting Operations responsibilities include monitoring recruitment procedures, from sourcing to hiring, managing a team of recruiters and identifying high-potential candidates. If you have previous experience in a senior recruiting position and know how to build a strong employer brand, we’d like to meet you.
Ultimately, you will help us grow our teams with qualified employees and achieve our business goals.

  • Lead all sourcing strategies for Jamaica’s Call Center operations;
  • Meet class size hiring goals every month in conjunction with the head of Operations;
  • Lead a team of recruiting specialists based in Kingston and Montego Bay;
  • Optimize all areas of recruiting including reference checks, background checks, ATS management, interviewing loops and onboarding;
  • Train hiring teams on appropriate interview skills and interview loops;
  • Build talent pipelines for future classes and corporate roles;
  • Oversee all stages of candidate experience (including application, interviews, and communication);
  • Assess hiring needs in conjunction with operations based on business growth plans;
  • Implement online and offline employer branding activities;
  • Manage our external partnerships with colleges, job boards and HR software vendors;
  • Build relationships with all cross functional partners to establish credibility and trust;
  • Manage, train, and evaluate our team of recruiters;
  • Participate in and host recruitment events to drive awareness of our company;
  • Develop a network of potential future hires (e.g., past applicants and referred candidates);
  • Measure key recruitment metrics, like source of hire and time-to-hire.

  • Minimum of eight (8) years recruiting experience in a call center environment;
  • At least (5) years leading a team of recruiters;
  • Demonstrable experience managing full cycle recruiting and employer branding initiatives;
  • Hands-on experience with Applicant Tracking Systems (ATSs) and HR databases;
  • Ability to work autonomously and report into a US based lead;
  • Ability to prioritize many projects and initiatives at once to meet all deadlines;
  • Solid understanding of sourcing techniques and tools (e.g., social networks);
  • Good team-management abilities;
  • A pro-active and can-do mind set;
  • Proven work experience as a Talent Acquisition Director or similar role;
  • Strong Excel, Word, PowerPoint, and Outlook skills;
  • Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners and candidates);
  • BSc/MSc in Human Resources Management or relevant field.

Though we appreciate all candidates, only shortlisted candidates will be contacted.

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