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Director of Human Resources (B.P.O.)

Kingston/Montego Bay, St. Catherine/St. James
Caribbean HR Solutions is the Caribbean's premier HR Outsourcing company specializing in Executive Search, Recruiting, HRO, and Payroll services. On BEHALF of OUR CLIENT, we solicit candidates to apply for the following role:
Director of Human Resources (B.P.O.)
Job Summary: 
We are seeking a Director of Human Resources (B.P.O.) to oversee HR practices in Kingston and Montego Bay. The Director of H.R. (B.P.O.) will have 3 direct reports and a total team scope of 9 HR professionals. Our growing team in Jamaica is approximately 1200 employees and this position will be responsible for managing every principle of HR for their employment needs. We are looking for someone who can make sound decisions and ensure that all HR operations are carried on smoothly and effectively.

  • Leads the Jamaican HR teams in Montego Bay and Kingston, reporting into the US based VP of Human Resources;
  • Leads in the creation and implementation of progressive initiatives, including, benefits, compensation, HR training, performance management, reward systems, and employee relations that align the overall people strategies;
  • Provides leadership for all employee relations to assess, investigate, mediate, and correct conflict and performance issues;
  • Coaches, motivates, and develops internal stakeholders with buy in to company culture and mission to develop a diversified workforce of dedicated employees;
  • Ensures the efficient design and implementation of on-boarding and orientation of all Jamaican employees to actively engage new employees and ensure a lasting understanding and adherence to the culture, ethics, and expectations of the agency and our clients;
  • Collaborates on the development of internal training (leadership, culture, values) and professional development for employees. This includes any mandated training such as workplace harassment training;
  • Leads the staff through culture and policy change to reflect the organization’s growth and trajectory;
  • Creates, develops, implements, and evaluates all HR programs and supporting systems to ensure an integrated approach to all systems, practices, policies, and procedures;
  • Ensure compliance with all applicable Jamaican laws and regulations;
  • Revise and develop new policies and procedures as needed, keeping the HR manual current;
  • Assures consistent leadership application and adherence to standards of conduct and performance;
  • Consults with leadership staff in establishing strategic direction for Human Resources Function;
  • Manages and directs the HR department and office management staff, delegating work effectively;
  • Oversee all aspects of insurance/benefits brokers, providing information on enrollment and benefits;
  • Create policies and SOPS around HR Department workflow and processes.
  • Current or previous experience in an HR Manager role with large scale (500+) call center experience;
  • Expert working knowledge of Jamaican employment law;
  • 8+ Years of HR experience;
  • 5+ Years of people management experience;
  • Masters in Business or HR Management required;
  • Proficient in excel, outlook, word, PowerPoint;
  • Strong communicator with the ability to influence leaders.

    Though we appreciate all candidates, only shortlisted candidates will be contacted.

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