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Customer Service Representative

Montego Bay, St. James
Caribbean HR Solutions is the Caribbean's premier HR Outsourcing company specializing in Executive Search, Recruiting, HRO and Payroll services.  On BEHALF of OUR CLIENT, Build A Sign, we solicit candidates to apply for the following role:
 
Customer Service Representative
The Customer Service Representative answers phone calls for all company websites. This role will work to build a knowledge base about company websites, phone queues, promotions, and services being offered. This person should meet performance goals and be customer-focused.
 
What does a CSR do?
  • Ensure all customers have an outstanding experience;
  • Efficiently navigate company tools and websites;
  • Master information contained in our website, including production materials and processes, use of customization and admin. tools, status, and delivery of products, placing admin. orders, etc;
  • Troubleshoot and resolve customer issues;
  • Take notes and maintain records for all customer interactions;
  • Actively provide feedback to the organization about inefficiencies and trends identified;
  • Perform additional duties as required.
 
A CSR should demonstrate the following:
  • Customer service orientation– be warm, personable, courteous, and solution-focused;
  • Excellent attendance– we need you here to provide an outstanding experience for our customers;
  • Organization and strong attention to detail;
  • Excellent problem-solving skills;
  • Success in a fast-paced environment and ability to multi-task;
  • Internet and computer savvy;
  • Ability to work well in a team;
  • Hustle and urgency without sacrificing customer service– your goal is to deliver one contact resolution to customers;
  • Highly motivated and actively takes interest in self-development;
  • Ability to effectively communicate across all departments about customer needs, product availability, process, purchase orders, etc.
 
What does a CSR need?
  • Secondary Level Education with a minimum of 5 subjects including Mathematics and English. Information Technology is a plus;
  • 1 – 2 years of customer service experience, preferably in a call center;
  • Basic internet trouble shooting skills;
  • Must be Internet and computer savvy;
  • Proven ability to multi-task in a fast-paced environment;
  • Strong written and oral communication skills;
  • Demonstrated professionalism and customer-focused mindset;
  • Flexible able to work any shift which spans 7 days per week between 7 am to 12 Midnight.
 
Though we appreciate all candidates, only those shortlisted candidates will be contacted.

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