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Collections Manager

Montego Bay, St. James
Caribbean HR Solutions is the Caribbean's premier HR Outsourcing company specializing in Executive Search, Recruiting, HRO and Payroll services.
On behalf of our esteemed client, we solicit candidates to apply for the role of:

Collections Manager
Position Description
This position is responsible for the overall leadership of the site and directs the activities of all account managers. The Collections Manager will manage and drive results on the production floor by ensuring that everyone stays on task and enforces the company’s directives and strategies.  This includes making sure that associates are meeting and exceeding their associated benchmarks for compliance and production such as associate login time, attempts, right party contacts, talk time, audit scores, and any other metric identified by management.  This position is responsible for making sure that their team is on task and meeting expectations.
Job Responsibilities
  • Collaborates with Chief Operating Officer (COO) and Senior Leadership as needed to develop production floor objectives, strategies, performance projections and incentives.
  • Develops special campaigns, dialer activities, month end and special blitzes to maximize collections results.
  • Utilizing Collection Resource System (CRS), manages and oversees assigned production floor’s inventory of accounts to ensure debtors are being contacted in accordance with company, client and FDCPA guidelines.
  • Conduct group and one-on-one training on all aspects of collections as required
  • Develop and execute short- and long-term performance strategies aligned with leadership vision and company direction.
  • Maintain the company’s ethical and compliance standards by aligning the regulatory environment, collection objectives, and overall business strategies.
  • Serve as a role model and set high standards for performance and behavior to motivate and develop a cohesive team spirit
  • Evaluates reports, decisions, and results of department in relation to established goals.
  • Provide regular and timely reporting to COO, site leadership and its clients as requested
  • Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department
  • Bachelor’s degree preferred.
  • Minimum of six (6) years in B.P.O.
  • Minimum of Four (4) years managerial experience in third party collections managing 50-100 FTE’s
  • Strong leadership development skills with a record of producing strong leaders.
  • A hands-on “roll up one’s sleeves” approach to work
  • Excellent organizational and time-management skills
  • A team player with strong leadership abilities
 Though we appreciate all candidates, only shortlisted candidates will be contacted.

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