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Administrative Booking Assistant
Montego Bay, St. JamesCaribbean HR Solutions is the Caribbean's premier HR Outsourcing company specializing in Executive Search, Recruiting, HRO, and Payroll services. On BEHALF of OUR CLIENT, we solicit candidates to apply for the following role:
Administrative Booking Assistant
Job Scope
As an Administrative Booking Assistant you’ll make sure that guests feel welcomed, cared for, and valued. You will create a warm and welcoming environment for patrons from the moment they enter the establishment. You will assist with check-ins, reservations, room assignments, key control, payment processing, resolution of guest issues and record keeping.
Responsibilities:
Requirements:
Though we appreciate all candidates, only shortlisted candidates will be contacted.
Administrative Booking Assistant
Job Scope
As an Administrative Booking Assistant you’ll make sure that guests feel welcomed, cared for, and valued. You will create a warm and welcoming environment for patrons from the moment they enter the establishment. You will assist with check-ins, reservations, room assignments, key control, payment processing, resolution of guest issues and record keeping.
Responsibilities:
- Manage the customer experience as an onsite host;
- Manage guest check-ins and reservations;
- Assign rooms and handle room issues;
- Process payments and resolve any late and disputed charges;
- Process guest calls, texts, and requests;
- Coordinate room readiness for check-ins;
- Run daily reports (number of arrivals, departures) and identify any special requests;
- Complete finance reports in the accounting system;
- Coordinate maintenance vendors;
- Tracks and pays expenses including Utilities, and puts together payroll file, as well as other administrative duties;
- Maintains and updates listing sites, including Airbnb, Expedia, and Booking.com;
- Update social media sites;
- Respond to all guest reviews.
Requirements:
- 1-2 Years in similar role in hospitality or as an Administrative Assistant;
- A degree in Hospitality Management would be an asset;
- Proficient computer skills and strong experience utilizing MS Office Suite;
- Excellent verbal and written communication skills;
- Experience with managing reservations made through websites such as Booking.com and AirBnB;
- Strong interpersonal and customer service skills;
- Excellent organizational skills and attention to detail.
Though we appreciate all candidates, only shortlisted candidates will be contacted.